I ordered 7 cans of powdered goat milk. 5 arrived in fine condition, One can had a big dent. Another can's flip top aluminum lid had popped open and some of the powdered milk had spilled in the box.
I called and spoke to Mike. He said he would not send out one to replace the dented can. He said it says on their website that they are not responsible for dented cans. I never found that policy on their website. He said he would send one can to replace the one that had the lid that had popped open.
I called back 2-3 weeks or so later and told him I never received a replacement can. He said he'd send it out.
It's been a month since the last contact and I still haven't received the replacement can.
I had chosen Vitaglo because of their great prices but due to this past transaction I will no longer choose this company. Mike had also hung up on me because I may have raised my voice a little that he wouldn't replace both of the damaged cans.
Monetary Loss: $14.