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Worst Customer Service Ever | VitaGlo

2.6
Details
Prices are good. But is it worth the horrible customer service? I don't think so. This isn't the first problem I've had with them. I ordered sunflower oil. Two bottles leaked all over everthing. I asked them to send two new bottles. The owner's response: "many of the oil bottles leak we dont send new ones out. thanks mike" Are you kidding me? If you KNOW THE BOTTLES LEAK, why the *** don't you wrap them in plastic bags so they DON'T LEAK ALL OVER EVERYTHING ELSE? This guy is a jerk. I have ordered from them because they are a small company, and their prices are a bit lower. I'm done.
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Review
#1603535 Review #1603535 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Tags
  • Rude And Disrespectful People
1.0
Details
I purchased a bottle a garcinia. Then a pop up message to order herbal tablets...I only wanted garcinia but had to purchase these other tablets before my purchase was completed. Both arrived but on seperate times, ment to be free shipping but was changed 3.83 for both....
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Review
#1229582 Review #1229582 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Problems with payment
Vitaglo sent product other than what I was trying to buy. I emailed them and got no response. So I called their number and rep told me he couldn't send me the product I need and told me to send it back to get a refund when they get the product back. But I asked about...
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Review
#1196083 Review #1196083 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Order processing issue
1.0
Details
I bought two vitamin supplements.They were supposed to arrive within the week. The shipping ended up being expensive, but I was not in the mood to wait any longer so I ordered it. Two weeks went by and I was leaving for a visit to another state. I called them and asked...
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Review
#1171696 Review #1171696 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Terrible!
Loss
$12
Preferred solution
Full refund

Avoid | VitaGlo

1.0
Details
Zero stars. Horrible customer service on an online order. One item was missing and marked as back order. Never was contacted by vitaglo about the status. Two months and several messages later nothing. Mike who graciously answered ONCE to my inquiries: “I’ll get back to you tomorrow”. Obviously never did anything to keep me in the loop or send the item or refund. Also charged me $10 shipping for 1st class USPS that cost them $2.88 to ship. What a waste of time and money buying from vitaglo dot com / discount natural foods / whatever else they call them. Had to take it to PayPal to get my money back. AVOID!!!
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Review
#1141180 Review #1141180 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Poor customer service

Did not receive order | VitaGlo

1.7
Details
A month after placing an order and not receiving it emailed twice and called always Mike said he would check and he back with me never and never did. Will never order from them again
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Review
#1069690 Review #1069690 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Order processing issue

No order received poor customer service | VitaGlo

Place an order won't go in-depth on product. Total $27 after shipping. Was advised would receive product within 7 to 10 business days. After 3 weeks and no news I sent an email asking the status of my shipping and received a very short unprofessional message that simply stated "i will look into it and get back to you thanks Mike". No punctuation no capitalization. 2 days later and no response I called the company because that is the only other way to reach them by email or by phone. When I call the person who invented the phone was very short with me and rude from the start. Did not ask me my name order number or anything accept my zip code and then confirmed that I had not received my product and asked me as such and I told him I did not receive it he said he would look into it and call me back in an hour and then hung up on me. 2 hours later and no word I called back and he got very rude with me right from the start again and told me that I did not give him enough time to look and that he was just going to give me a refund. Once again he did not ask any information from me he didn't know what the heck I was talking about but he knew my order possibly from my phone number or zip code and acknowledge that I did have an order there. He said he would give me a refund and then hung up the phone. An hour later I finally got fed up with it after not seeing a refund being processed on PayPal and called again asking for a supervisor and he started yelling at me whoever this person is telling me that they don't have a supervisor and that I didn't need to talk to anybody and that I should send an email and when I advised that I did send an email he said "well then there's nothing we're going to do about it" and he hung up the phone on me... so here I am thinking I'm not getting a refund or my order and that is not right thank goodness I had paid through PayPal. I called them and filed a dispute not only did I file a dispute but I filed a customer service file with the fraud department so that they can be looked into and I reported them to the Better Business Bureau and received your file number for that as well. I also am sending an email to Consumer Reports. These people don't know who they messed with. I have a lot of time on my hands with my job and because I'm a bit of a homebody have literally nothing better to do than make their lives miserable and I fully intend to do that. I hope they go out of business soon and are arrested for what I'm sure is a large amount of fraud. This review is dedicated to Mike, whom I know receives these for the company and sends out the emails and apparently answers the phone. I'm not the only one here we are coming after you there are a lot of pissed off people.
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Review
#1043570 Review #1043570 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Poor customer service

Not surprised these scam artists have such a long list of complaints! | VitaGlo in Syracuse, New York

1.0
Details
I called and asked specifically if they had a product! The very rude person said yes. I tried ordering through paypal and it conveniently didn't work...because paypal protects customers. Then I ordered with debit card and the payment was taken immediately. I then looked for tracking 3 days later and there was none. I called and he (the rude man) said that they didn't have it in stock and will cancel my order. Still haven't received refund in my account. I am with ya! Why hasn't this place been shut down yet??? They are awful!!!!!! Stay away from here!!!!!!!!!!! I could use stronger words to describe the owner but trying to keep it G rated. Worst internet experience ever!!!!!!!
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Review
#1009554 Review #1009554 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund

VitaGlo - Shipping Service Review

1.0
Details
I don't review business EVER but today I'm making an exception because of an *** I was on the phone with. If you want to waste your time and money order from them. Worst customer service there is. I ordered 1 Vitargo $154.00 on December 11th and still didn't get my package even though is delivered from NY. Called them many times to inquire about my delivery and they put you on hold and never answer back. Today they said they will refund my credit card. I wouldn't have cared but I promised the package to a friend of mine in Europe. Thank you Vitaglo
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Review
#983809 Review #983809 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Reason of review
Order processing issue

VitaGlo Reviews

  1. 25 reviews
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  3. 3 reviews
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  5. 2 reviews
VitaGlo reviews

Must call to learn they don't actually have the item | VitaGlo

2.0
Details
Ordered Accelerade from them. Place a call 12 days after order to find out why online order status showed no action. Rep who answered phone was abrupt, cutting me off before I half finished why I called, simply asking for my zip code. After I gave him that, he verified my name then quickly put me on hold. When he came back on he said he was going to credit my card because they could no longer get the product. The advertised price was great but if they cannot supply it, so what? Avoid these guys.
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Review
#918620 Review #918620 is a subjective opinion of poster.
Service
Vitaglo Shipping Service
Cons
  • Never shipped product
Reason of review
Order processing issue